Last Updated: March 2026
We at Roadside Safety Signs value your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy outlines how we collect, use, disclose, safeguard, and manage your personal information when you interact with our website, place orders, or engage with our services.
1. Information We Collect
- From Purchases and Transactions: When you buy products or services from us, we collect details you provide, such as your full name, billing and shipping address, email address, phone number, and payment information (handled securely—see Payment section below).
- Automatically Collected Data: As you navigate our site, we may automatically gather your device’s IP address, browser type and version, operating system, referring pages, visit duration, and pages viewed. This helps us understand user behavior, improve site functionality, and enhance security.
- Marketing Communications (where applicable): If you opt in, we may use your contact details to send updates about products, promotions, or company news.
2. How We Obtain and Manage Consent
We obtain your consent for collecting and using personal information in context-specific ways:
- Consent is implied when you voluntarily provide details to complete a purchase, process payment, fulfill an order, handle returns, or arrange pickup.
- For additional purposes (e.g., marketing emails or newsletters), we seek your explicit consent—often via a clear opt-in checkbox—or offer an easy opt-out.
You can withdraw consent at any time by contacting us (details below). Upon withdrawal, we will stop using your information for the specified purpose, subject to any legal or contractual obligations.
3. Disclosure of Your Information
We may share your personal information only when:
- Required or permitted by law (e.g., court order, regulatory request).
- Necessary to enforce our terms of service or protect our rights, property, or safety.
- In the event of a business transition (e.g., merger, acquisition), where your data may transfer to the new entity under similar privacy protections.
4. Our E-Commerce Platform (Odoo)
Our online store operates on the Odoo platform, which handles e-commerce functionality, order processing, and secure data storage. Odoo stores data on protected servers with firewall safeguards.
Payment Processing:
- We do not store your full credit card details. All payment transactions are processed by PCI-DSS-compliant third-party gateways that encrypt and handle card information securely.
- Transaction data is retained only as long as needed to complete the purchase and fulfill related obligations, then deleted or anonymized.
- These gateways comply with PCI-DSS standards (managed by the PCI Security Standards Council, involving major card brands like Visa, Mastercard, etc.).
For more details on Odoo’s data practices, review their current Privacy Policy at https://www.odoo.com/privacy and Terms of Service at https://www.odoo.com/legal/terms.
5. Third-Party Service Providers
We engage select third parties (e.g., payment processors, hosting providers, analytics tools) to support our operations. These providers access only the information strictly necessary for their services and are bound by confidentiality and security obligations.
Some providers may operate in jurisdictions outside Canada (e.g., the United States). In such cases, your information could be subject to foreign laws, including potential disclosure requirements (e.g., under U.S. legislation like the Patriot Act).
Once you leave our website via links or third-party redirects, this Privacy Policy no longer applies—we encourage you to review the privacy statements of those external sites.
6. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. This includes encryption (e.g., SSL/TLS for data in transit) and adherence to industry standards like PCI-DSS for payment-related data.
While we strive for robust protection, no internet transmission or electronic storage method is entirely risk-free.
7. Cookies and Similar Technologies
Our site uses cookies and related tools to enhance functionality:
- Session management (e.g., keeping items in your cart).
- Analytics (e.g., tracking visits and site performance anonymously).
- Preferences and security features.
You can manage or disable cookies through your browser settings, though this may limit certain site features. For a detailed list and purposes, refer to our cookie notice or Odoo’s documentation.
8. Age Requirements
By using our website or services, you confirm you are at least the age of majority in your province/territory of residence, or have obtained consent from a parent/guardian if under that age.
9. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates take effect upon posting on our site. We will highlight material changes here or via notice. Please check back regularly.
Questions or Requests
To access, correct, update, or delete your personal information; file a complaint; or inquire further, contact our Privacy Officer:
- Email: info@roadsidesafetysigns.com
- Phone: 905-227-8333
- Mail: Roadside Safety Signs, 1900 Allanport Rd., Allanburg, ON L0S 1A0
We will respond to your request in a timely manner and in accordance with applicable privacy laws. Thank you for trusting us with your information—we are dedicated to handling it responsibly.